Thank you for shopping at Centolite. We take pride in the quality of our products and want to ensure you are completely satisfied with your purchase. If, for any reason, you are not entirely pleased with your order, we're here to help with our straightforward return and refund policy.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You also need to provide the receipt or proof of purchase.
Non-Returnable Items
Certain items are exempt from being returned unless they are defective, damaged, or damaged due to shipping. Non-returnable items include:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Products damaged due to shipping (no need to return)
Please do not send your purchase back to the manufacturer unless instructed by a Centolite representative. For products damaged during shipping, please contact us directly at service@centolite.com to address the issue and facilitate the refund or exchange process.
e back to the manufacturer unless instructed by a Centolite representative.
Process for Initiating a Return
To initiate a return, please email us at service@centolite.com with your order number, the details of the product(s) you wish to return, and the reason for the return. We will provide you with instructions on how to proceed.
Refunds
Once we receive your item, we will inspect it and notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exceptions may apply for defective or damaged items, where Centolite will cover the return shipping costs.
Contact Us
If you have any questions on how to return your item to us, contact us at service@centolite.com.